Last year my partner and I decided to embark on a last minute holiday to Turkey. Whilst Turkey itself was a beautiful country and we had an incredible time. There were however there were certain issues that arose that I was very unhappy with! If you want to ave a little read of what we went through you can read here. Apart from the fire at the hotel our stay was rather pleasant. I obviously spoke too soon as getting back to our little home was a nightmare. If you are unaware of the story our flight was delayed by around 6-7 hours! There were so many issues whilst we were trapped at the airport (I will post a copy of my email below) it was a very stressful situation and it made returning home once we were in the UK a nightmare. Whilst we were at the airport there were many people complaining and talking about flight delay compensation. Well I thought never!
When scrolling through my Twitter all I see if advertised posts for flight delay claims. I never trusted these, its the same with the ‘no win no fee’ peeps. They all seem dodgy and untrustworthy. I also thought I haven’t a cats in hell’s chance on getting anything back from the airline company too. However I was wrong. Earlier this week my partner and I received a cheque for over £600 due to the delay we suffered. This was incredible as it was about the entire price of our holiday. Considering they only compensated us with a £50 off voucher for our hotel being on fire, this was a huge achievement. I wondered if anyone else had actually claimed money back like us and how they went about it, as we were told several things. So here are the key things I think you need to know if claiming flight compensation.
Keep A Record Of The Events That Happened At The Airport (Times, Food, Vouchers, Staff)
Go Straight To Your Holiday Operator (On Their Website There Should Be A Special From For Flight Delays. Fill In Straight Away As Ours Took 6 Months!)
Write A Cool, Calm And Detailed Email (No One Likes An Abuser Or Shouter, Be Polite But Express Your Disappointment.
Wait For Your Response.
I would not advise going to an outside company that specialises in flight delay unless your first claim with the holiday operator is not resolved! I would also not worry about details once you are home. We were told that unless we got a certain number from the stewardess we were unable to claim. Well this is false. There are many people who feel embarassed to complain, however if you are not happy with a service you paid for, you ave every right to take the company up on this matter. Below I have decided to post a copy of my letter to First Choice, and their response. SO in the future if your flight is delayed by more than 3 hours dont forget to claim! Continue reading →